 |
|
Oracle Tips by Burleson |
Intangibles
There are many intangibles associated with how
computer professionals accomplish their work that are also important.
These would include teamwork, initiative,
follow-through, resourcefulness,
organization, planning, communications, values,
acceptance of management and company policies, decisions and
directives, cross-training of other employees, etc. These measurements
do not normally enter into any employee commitment plans, but they are
measured through observations of employees as they perform their
duties.
Nonetheless, these measurements should be
documented in memos-to-file whenever they fall below expectations and
again in the performance appraisal. The performance appraisal is the best tool for measuring performance
on a yearly basis and it becomes a part of the official records of the
employer.
It is important to conduct yearly 360 degree
feedback surveysof employee
performance with IT customers and other IT departments. 360 degree
feedback surveys are conducted to look at employees in an organization
from all angles. They generally address three areas: skills,
performance and knowledge. Many of the intangibles and
above-and-beyond aspects of performance will be highlighted in such
surveys. This feedback is extremely valuable since it is provided by
those individuals who work directly with the IT staff on a regular
basis. In most cases, these individuals work closer with the IT staff
and their real work than the IT manager. Providing the option of
making the feedback survey anonymous will put many respondents at ease
to more freely express their true performance experiences with IT
support personnel. Then the employee will often be given the
opportunity to respond through a self assessment.
The IT staff should also compile performance
self-evaluations at mid-year. This evaluation would then be reviewed
with the manager to reconcile any differences between perceptions of
job performance by the manager and subordinate. Subsequent discussions
may then ensue to track the progress on any substandard performance
issues.
FAST FACT
90 percent of surveyed
employers view Alternative Dispute Resolution as a technique for
controlling costs.
- Lipsky, D and
Seeber, R “The Use of ADR in U.S. Corporations: Executive Summary”,
1997.
|
Download your Oracle scripts now:
www.oracle-script.com
The
definitive Oracle Script collection for every Oracle professional DBA
|
|
